Shipping & Returns

Shipping

Please note all our items are made to order, and while we generally get them dispatched within 1 week, it can take up to 2 weeks to be dispatched (if there is a longer wait time on some  items due to demand, it will be stated on the listing).

A number of our item are sent as large letters (cake toppers, christmas decorations etc). These can take from 2-10 working days to arrive, if you need it sooner, you will need to add express post into your cart (it is a seperate item, you will need to search for express post in the online shop), and this will arrive 1-2 business days after dispatch. 

Our parcels are sent using a mix of Australia Post and couriers. These again can take from 2-10 working days to arrive, if you need it sooner, you will need to add express post into your cart (it is a seperate item, you will need to search for express post in the online shop), and this will arrive 1-2 business days after dispatch. 

 

Our returns policy.

When ever we send out products, we package these to the best of our ability, but if Australia Post damages it during in transit please notify us within 7 days of receipt. We will speed a replacement out to you by courier who will also pick up the damaged one.

 

If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item. Please don't be offended if we ask for photo evidence, as our policy is to receive a picture of the damage before we grant a replacements.